Answers to Your Questions
Whether you’re waiting for your order, just started using our product, or a long-standing customer, chances are the answers you need are below.
I'm waiting for my order
The reason we charge in advance is because our system doesn't hold credit card details - we don't have a way of authorizing a card and charging it at a later date. We are truly sorry for the inconvenience but unfortunately in the instance that you’re not comfortable with us taking payment before shipment (and waiting up to three weeks for delivery), the only option is to cancel your order for a full prompt refund. You can always order at a later date when we have more inventory available, but right now we’ve had a hard time keeping it in stock and on the shelves. We're sorry for the inconvenience and thank you for your patience - we hate waiting too!
February 5th Update - chances are you order isn't late, but rather slow. Recent orders are being processed with a 2-3 week wait time from the time of order. We're sorry for the delay but are doing our best to get your order out to you as fast as possible. If you've waited three weeks and still haven't received a tracking number, please contact us with your order number for immediate assistance.
Once in a while our shipping software will issue a tracking number prematurely, and our shipping center will have a small delay between when the shipping label was created and when the shipping carrier has come to pick it up and scan the package. If your tracking number hasn't been updated since receiving notification please allow 2 business days as it is generally just off to a slow start.
We recommend first calling Fedex or USPS with your tracking number to locate your package. Also ask your neighbors and family members if they've seen it... then if it still hasn't appeared, please contact us and we will help find a solution!
February 5th Update - We are waiting on inventory to arrive from the factory to our shipping center so we can dispatch your order. Please allow up to 3 weeks from the date of purchase to receive your order.
We ship most orders from our Vermont or Pennsylvania shipping centers. Some orders also go out direct from our factory. We are a family owned Vermont company with our primary shipping center and office in Vermont. However our factory is still in China. We understand that some of you want an American made product only, however the price of our best selling Lipo Wrap would be closer to $2000.00 USD if we made it in the USA. We have tried. It is imperative to our mission that our products be affordable to the home user in order to get this technology into the home. We believe in our mission and as much as we'd prefer to manufacture in America, it's simply not possible at this time.
Thank you for your understanding.
Simply submit a message through the form below to cancel your order for a prompt refund. In the case that your order is already in the shipping process, you will have to receive it first and then send it back for a refund.
I just received my order
The time indicated in your instruction book is your starting point. Extend if needed.
Red light can effectively be used on every part of the body where unwanted fat deposits exist, including the waist, hips, upper thighs, neck, and arms. Most people aim for around 50 minutes a day if they're treating a few areas.
10 mins: mid section (stomach)
20 mins: hips
20 mins: arms
After every 20 minute session, the LED wrap must be switched off to cool down. If instructions are not followed correctly your wrap could malfunction.
Most people experience the best results using it earlier in the day and
close to the time when they work out or are most active. Make sure you follow fat loss protocol for best results
To treat your face or any area of the body - just apply the wrap over the skin and start with the treatment times in the chart included with your wrap. If for fat loss, aim for around ten minutes and follow fat loss protocol. If for rejuvenation and anti-aging, use it for 6 minutes at a time. We recommend using for wrinkles and anti-aging on days that you're not following fat loss protocol, as generally it's best to keep the volume in the face for plumping skin, reducing wrinkles and fine lines.
Absolutely, if it's comfortable for you to do your exercise while wearing the wrap there is no reason not to. Many people like to use it in conjunction with a vibration plate and do both at once.
You certainly can. However we highly recommend following the fat loss protocol to support your success and adding a liver supplement like milk thistle for example, so as not to strain your liver.
All of our wraps come standard with the device and an adapter. The battery pack is an optional feature available for purchase in our online shop.
I've been a customer
If your wrap has every other row lit, one row that looks turned off and one row that is lit red, one after the other across the board - then it's working perfectly! In this case you're looking at invisible infrared light in 850nm wavelength between the visible red light rows. However, if your lights have a different issue, please contact technical support as you may need a replacement.
With the first generation battery pack we offered for The Nushape Wrap, the individual batteries needed to be placed the correct way according to instructions or else they could overheat or have issues. We have since replaced the first generation battery box with the new, portable power bank for powering your wrap at any time and anywhere. We can send you a replacement if you need it, please request this here with technical support.
To make a return within our 14 day policy, please follow the return instructions in our terms and conditions >
As an existing customer, we would love to help you with a loyalty discount on another purchase for yourself or your friends and family. We also have an affiliate program :) Please submit the form below and let us know what you're interested in!
Of course. All products and parts carry a one year warranty. If something needs replacing we will issue a new part to fix the problem. Just contact technical support and they'll be happy to help!